AppleCare for Enterprise

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Introducing AppleCare for Enterprise

With organisations offering more flexibility and choice for working locations with the increasing adoption of hybrid working, having the right support in place is key to keeping businesses running and people productive.

AppleCare for Enterprise is Apple’s enterprise-grade support and warranty service available to organisations worldwide. Various support options are available for iPad, iPhone and Mac, with priority onsite, as fast as next business day for repair or replacement devices.

Support for both users and the IT team

Users

Unlimited technical support for users 24/7. Apple will provide technical support for hardware, operating systems and native Apple apps. Local language support during business hours.

IT Department

With AppleCare Help Desk Support included the IT department has unlimited telephone technical support for hardware and software diagnosis and troubleshooting. 24/7 one-hour response for P1 issues and support for MDM, security and deployment technologies.

AppleCare for Enterprise is available in volume-based price tiers starting at 200, 1000 and 5000 covered devices. The device repair and replacement pools can be used for any reason other than theft or loss and is managed directly with Apple. Additional IT support is available by purchasing AppleCare OS Support.

AppleCare for Enterprise includes:

Flexible service and support options with 24/7 priority access to support for end-users and IT department-level coverage

  • Multi-year agreements - 2, 3 and 4 year options
  • Global Onsite Hardware Service – as fast as next business day
  • Device Repair or Replacement – up to 10% for iOS devices and 4% for Mac devices
  • AppleCare Customer Success Manager
  • Coverage for previously purchased eligible Apple devices

As an Apple Enterprise Authorised Reseller Computacenter supports and guide organisations in their adoption of Apple technology by recommending and providing the right solutions and services at scale.

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