Increase operational efficiency by gaining control of and understanding your IT assets with a tailored, orchestrated approach
- Devices managed from source to end of first life use
- AI enhanced infrastructure maintenance for agility and resilience
- Simplified support and consolidated service provision
Device Lifecycle Management
Device Lifecycle Management services from Computacenter simplifies workplace management. We combine our Source & Manage expertise to ensure people have the appropriate device for the task in hand and to proactively optimise across the estate to ensure predictability to IT. Our team of experts continually track, manage and fine tune your solution to ensure it delivers across all regions and users.
Field and on-site services
Field and On-Site Support Services helps organisations with physical proximity of our field service solutions when remote or digital resolutions aren’t appropriate. There are a range of support services and delivery approaches that deliver fast, personalised, convenient assistance. We deliver support where people need it; in their office, on their campus, at home, in their production facility or even on their shop floor. Our service has multiple support models that are based on SLAs and include Next Business Day, Same Day, Event and VIP.
Infrastructure Maintenance
Infrastructure Maintenance service is designed for customers who need advisory support, simplification of management, transparency, clear accountability and control of their maintenance services. Computacenter’s experience will guide customers through the advisory, “take-over, show, optimize” phases to simplify their business.
As a multi-vendor certified partner Computacenter can deliver services for multiple vendors at the same time with one CC SPOC (ODM). This reduces the complexity for customers when faced with managing multiple service providers.
IT Asset Management
An outcome-based IT Asset Management service establishes the framework for enhancing software and hardware asset operations, ensuring efficiency and alignment with industry best practices. By incorporating a programmatic approach, we also aim to transform the customer’s ITAM practice, establishing clear guardrails to advance from one maturity level to another. This strategic journey encompasses the exploration and understanding of the current customer state across people, processes and technology. We incorporate industry- leading solutions, ensuring hardware and software compliance through robust auditing and tracking, while also addressing the increasingly important topic of SaaS by optimizing usage, managing subscriptions effectively and driving cost efficiencies.
